Refund policy

Refund and Exchange Policy

At Perrys Prints, your satisfaction is our top priority. If you are not completely happy with your purchase, we're here to help.

Returns and Exchanges

We offer a 14-day return policy from the date of delivery. To be eligible for a return or exchange:

  • Items must be unused, in their original condition, and in the original packaging.

  • Customers are responsible for return shipping costs, unless the item is defective or damaged.

  • Once your return is received and inspected, your refund or exchange will be processed within 7–10 business days.

  • PERSONALISED / MADE-TO-ORDER ITEMS ARE NON-RETURNABLE
    All coasters, mugs, keyrings and prints where you add a name, message or quote are personalised under Consumer Contracts Regulations 2013 Reg 28(1)(b). They are PRINTED TO ORDER and cannot be returned or refunded unless faulty, damaged, or our error.

    Check spellings carefully. We print exactly what you type

To start a return or exchange, please contact our customer support team at info@perrysprints.co.uk

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery. We will gladly offer a replacement or full refund, based on your preference.

To process your claim quickly:

  • Provide a brief description of the issue.

  • Attach clear photos showing the damage or defect.

We take great care in packaging every order, and we sincerely apologize for any inconvenience caused.

Contact Us

For any questions or concerns regarding returns, exchanges, or damaged items, please reach out to our friendly customer support team at:

📧 info@perrysprints.co.uk